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Contact & Support

We're here to help, 24/7

Live chat and phone support are available between our normal business hours: 9AM to 5PM Arizona time, Monday - Friday, with wait times usually less than a minute. Via email, you can expect a response within 1-2 hours during business hours, or less than 24 hours outside normal business hours.

Frequently Asked Questions

I've ordered from you in the past, but now I can't log in?

Our Login system went live in September 2015. If the last time you had ordered from us was prior to that, you will need to create a new account before proceeding. However, as long as you use the same email address you've used with us in the past, you will be able to view your previous order history once the account is created.

Whenever I try to log in, it says my password is incorrect.

If you haven't created an account yet (see above), you will need to before you can log in. If you have created an account, you will receive an email from us with instructions for verifying your account. If you don't receive this email, please check your junk mail folder and or contact us.

I would like my order to ship to an address that differs from my credit card's billing address. Is this possible?

We can ship to a different shipping address. If it's the first time you've ordered from us, and the billing address differs from the shipping address, we will require credit card verification. This is done by placing a small charge (under $10 USD) on the card once the order is placed. We then ask you to check your bank account to find out the exact amount of the charge, and just inform us of the charge amount. Once your card is verified, you will not have to repeat this verification process in the future.

Q: My order says it's "Processing" or "Backorder" What does that mean?

A: Because we sell such a wide variety of parts, we unfortunately just can't keep every part in stock at all times. Orders noted as "Processing" means we have one or more parts missing, but they will be coming in as part of our normal stocking orders (usually from Nissan), which sometimes take 2-3 days, but often arrive the same day the order was placed. These will still ship within the normal "ground shipping" times. Orders on Backorder indicate one or more parts must be ordered in from one of our vendors, and these can sometimes take up to 1-2 weeks or longer. We will contact you if any items have extended ETAs. For orders with rush delivery methods selected (3-day or faster), we will always notify you immediately for any missing parts.

Q: I'm ordering from overseas, how do I know how much shipping will cost?

A: If you place an order outright, we will get the order ready to go, calculate actual shipping, and send you a payment request for the shipping charge. This allows you to see the shipping cost and pay with the payment method of your choice. You are also welcome to contact us to request a shipping quote in advance. If you do receive a shipping quote in advance, please mention that quote in the Comments field when completing your order.

Q: When I try to check out, I receive an error stating my address doesn't match.

A: On the Shopping Cart Page, you are able to specify your shipping destination country. The shipping address must match this destination to ensure any provided shipping quote is accurate.


Concept Z Performance
attn: Customer Service Center
1515 W Deer Valley Rd
Ste C106
Phoenix Arizona 85027
+1 602-283-3500
Open Monday - Friday 9am - 5pm.
Closed for Lunch: 1pm - 1:30pm

Copyright 2024 Concept Z Performance